Frequently Asked Questions

1. How long are shipping times?

Your product will ship within two to five days of your order, and then take up to 1 to 3 working days to reach your doorstep. Each product at ETOUTLET has an estimated delivery time that you can find in the product description.

2. What’s your return policy?

Instead of returning items, you can contact us for a full refund. Why? we want ours customers make happy rather than just selling the products. So just tell us what went wrong, send along a picture, and we’ll give you your refund money back in full. then, if possible. you can donate your product to a local charity.

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it or enjoy it.

4. What happens if I receive the wrong item?

If there is an issue with your order, if it’s the wrong color, defective, or otherwise not exactly what you wanted– then simply notify us, and we will give you a refund. You won’t be asked to ship the product back to us. 

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we will get you a new one

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